Terms of Service
Andreia’s Brazilian House Cleaning
1 - Services Provided:
We offer a wide range of professional cleaning services, including:
Regular Cleaning
Deep Cleaning
Move-In and Move-Out Cleaning
Office Cleaning
Our dedicated cleaners are trained to follow a comprehensive checklist for each cleaning session, ensuring consistency in our work. In case of any special requests or specific instructions, please notify our customer support team.
Please note that our cleaning team doesn't speak English, so it is important to clarify any particularity previously, or through our support team. clear communication channels and ensure that your requests are properly addressed.
2 – Deep cleaning recommendation:
We strongly recommend a deep cleaning service for occasions such as first time cleanings, house selling, and or special events. Regular cleanings are not suitable for these occasions as they fit for maintenance cleaning. It is the default to have a first cleaning as a first cleaning, and if you disagree it is important to clarify with our team.
3- Pricing and Payment:
Our pricing is based on the size of your house and the specific service provided, taking into account the scope of the job. Please be aware that prices may vary accordingly. For all cleaning appointments, the total amount for the cleanings shall be automatically debited from the client's provided payment card on the day of the service.
We kindly request that the full payment for the scheduled cleaning service be made upon the arrival of our cleaning team at your designated location, before the start of the service.
By requesting the full payment upfront, we can focus entirely on providing a thorough and satisfactory cleaning experience without any payment-related interruptions. Legal actions will be taken upon the lack of payment for provided services.
The client agrees to ensure that the payment card has sufficient funds available for the automatic deduction. By signing this agreement, the client confirms that they have provided accurate and up-to-date payment card information and that they have the necessary authorization to use the provided payment card for the automatic deduction described in this policy.
The accepted payment methods are Card and Zelle, though the tips can be in any other form if given directly to the cleaner.
NOTE: Tipping is optional. The form of payment can be through invoice or directly to the cleaner.
4 - 100% Satisfaction guarantee:
If you are satisfied with any of the cleaned areas, it is important to call our Customer Support Team within 24 hours and the area will get re-clean free of charge. The cleaning technicians must be allowed to come back into your home within 1 business day.
IMPORTANT: Please, note the company does not offer refunds, but we will return and re-clean until you are 100% satisfied.
5 – Cleaning products and cleaning tools:
Here is the list of the cleaning products we use:
Clorox
Liquid soap
Windex
Murphy
Clean freak
Weiman stainless steel
Pinalen disinfectant
Toilet clean gel
Endust
Comet bleach cleaner.
NOTE: We bring our cleaning supplies, but we kindly request the client to provide trash bags and paper towels. If there is any preference for specific products or tools, please let us in advance so we can instruct the housecleaners.
6 – Checklist:
Please be advised that the number of cleaners can vary according to the type of cleaning and the size of the space, being an inside decision, but with the possibility of negotiation in case the client has any preferences.
7 - Scheduling and Access:
A confirmation text will be sent to you FIVE days before your cleaning, and a reminder will be sent on the day before. If you do not receive a confirmation text for your scheduled week, please contact us.
Cancellations made within 24 hours of the scheduled service will incur a 50% fee on the cleaning price. You are not required to be present during the cleaning. If you choose to provide a key or key code, please inform us in advance.
8 - Complaints:
If you have any complaints or are dissatisfied with our service, contact our customer support team at 919-321-0214.
There will be a feedback form at the end of the service, and it is essential to fill it out for the company to improve.
9 - Photography Permission:
The client grants permission to Andréia´s Brazilian House Cleaning team, to take photographs of the premises before and after cleaning services are provided as well the use of my house’s images, in photographs and videos, and any other electronic media and any advertisements to promote their services as long it follows all legal statements.
These photographs may include images of the interior and exterior of the premises, as well as specific areas or items that have been cleaned or improved as a result of the services provided by the Company.
By signing this agreement, the client understands that this authorization, never be revoked or deleted. We will always assure you; no pictures of people or addresses will ever be shared to preserve your family.
These terms of service are designed to help our clients understand the service they are purchasing. These terms clarify and describe our guarantee, exclusions, cancellations, and potential problems we strive to avoid if at all possible. With your help, these issues can be averted to ensure a successful service to you in your home.
10 – Cleaning Day preparation:
The prices are based on the cleaning tasks and it's crucial to remove unorganized items from the desired areas or any dirty dishes from the kitchen sinks so the helpers can focus on the cleaning itself. If you would like our cleaning technicians to handle these tasks for you, contact us in advance for your cleaning fee to be adjusted.
Note: All charges will be described on your invoice and receipt, but you have all the right to contest if you find any irregularity.
11 – Schedule “arrival window” for cleanings:
When booking your service, we provide an estimated arrival window for when the cleaning technicians will arrive at the informed address. In case of delays, feel free to contact us, if we don't first.
And in case the client is not home, it is important to inform and instruct the support team in advance about how to move on.
12 – Cleaning time:
We reinforce that we charge per job, not per hour. The cleaners are trained to make the best clean in the shortest time, so the client can enjoy the space as fast as possible. The price will not be altered in any case.
The exceptions are:
Broken Item
Damage to any cleaned areas
13 – Work hours:
Our schedule works from Monday - Friday, from 8:00 a.m. to 5:00 p.m.
In case of openings on weekends, all clients will be notified.
14 – Pet special consideration and instructions:
We are proud to be a pet-friendly service! We work with pets every day and understand their importance in your lives.
If your pets have any unique needs or concerns that go beyond our cleaning responsibilities, please note that we won't assume responsibility for any damage or liability resulting from their actions during our service. For the initial cleaning sessions, we recommend that you be present.
If your pet becomes overwhelmed, consider leaving it in a separate room or cage to avoid possible accidents.
15 – Termination or pause of recurring cleanings:
If you would like to cease receiving service temporarily, long-term, or permanently, or reduce the frequency of your cleaning cadence, we require a 1 weeks' notice.
Termination of Services: Upon termination of our cleaning services, we kindly request that you refrain from maintaining direct contact or engaging in communication with our cleaners outside of the company. This policy is in place to ensure professionalism, privacy, and adherence to company guidelines. If you have any questions or concerns after the services have ended, please direct them to our main contact or manager. We appreciate your understanding and cooperation in this matter.
- Feedback:
Your feedback helps us monitor the performance of your cleaning technicians and deliver the highest quality cleaning experience in the industry.
16 - Unfair Solicitation Agreement:
When agreeing to services with our company you agree not to solicit or hire any staff member introduced to you by us for any home-related services.
We invest significant time, financial resources, and effort in sourcing, interviewing, conducting background checks, and training our cleaning personnel. Protecting their employment stability is paramount to us, and we trust you to appreciate the importance of this commitment.
If you express interest in engaging one of our cleaners, we kindly request that you contact us directly to discuss your requirements. We are committed to finding mutually beneficial solutions within the bounds of our policies and agreements.
Your understanding and cooperation in this matter are highly appreciated as we continue to provide you with the best service possible.
17 – Note to consider:
We cannot accept responsibility for breakage due to objects that are inherently unstable or delicate, or inappropriately placed, such as top-heavy items with inadequate bases, improperly hung pictures, or wobbly objects.
Such situations are regarded as accidents-in-waiting and may occur no matter how carefully our cleaning technicians are working. In addition, we have noticed that the materials used in many window blinds can become brittle over time and may break while cleaning, or even while opening and closing them.
Therefore, we cannot accept any responsibility for damages to older blinds. If this is a risk you cannot accept, please let us know which areas we should avoid, and we will add it to your home details. Please move fragile, unstable, or expensive items to a location we do not clean or ask us to skip that area completely if you do not wish to accept the risk of accidental damage.
THANK YOU FOR YOUR BEING OUR CLIENT!